SkyPoint
Communications is a full service Internet Service Provider.
How SkyPoint Stacks Up In The
Internet Market
Why
Did We Include This Section?
The Internet access marketplace
has become a scary place for consumers looking for a good deal and good service.
Literally hundreds of Johnny-come-lately providers with under a hundred customers
have popped up in basements all over the country. Even well-established providers
are coming under fire for busy signals, poor customer support, and an inability
to take on new customers because of insufficient equipment to meet demands.
SkyPoint believes that consumers have the right to know the straight story
on what they're buying.
Recently, articles have
popped up on what customers want most from Internet service providers, and
on how to select a good provider. Among the values that customers are looking
for are:
SkyPoint has met these
challenges and is proud of the service it provides. Our members come to us
because of our good reputation and stay because we deliver on our promise
of quality month after month.
SkyPoint's
Reliability
SkyPoint has provided
Internet service to the public since October, 1994. Before that, its staff
members provided similar services to corporations and educational institutions
for 10 years. We grew up with the Internet, and our know-how comes from years
of experience in the field. SkyPoint has grown steadily since it began offering
services to the public, and was rated in 1996 by the Minneapolis Star-Tribune
as the second largest Internet service provider in the state, after MRNet.
SkyPoint has established a permanent presence as a Minnesota Internet service
provider, and will be taking care of its customers' needs on into the future.
SkyPoint believes in
improving its systems as technology changes, always making its services more
robust and less vulnerable to intrusion. Our system is constantly monitored,
and staff is always on call in the event of a service outage or other difficulty.
Nobody can promise that problems will never arise - but it's good to know
that when you rely in your Internet access, your Internet service provider
takes your needs seriously and will get you up and running with as little
disruption as possible.
SkyPoint's
War On Busy Signals
Everyone is talking about
modem-to-user ratios. While 10-to-1 ratios have been cited as the cure for
busy signals, SkyPoint believes in a more direct solution. Since SkyPoint
came on-line, its goal was always a generous 8-to-1 ratio - but that was only
the starting point.
SkyPoint monitors its
modem usage. As each new call comes in, it goes to the first available modem.
That means that if the very last modem in SkyPoint's lineup gets used, the
next caller will get a busy signal. When that happens, we know that it's time
to add a new modem to the pool and prevent our members from ever experiencing
the annoyance of having to dial in over and over. Our members don't think
that getting connected on the first try is a treat - they've come to expect
it all day, every day.
SkyPoint's
Technical Support Team
We all know how frustrating
it is to need technical help. That frustration only gets worse when the technical
support team can only be reached by a long-distance call, is staffed by amateurs
with crib notes, requires additional fees, or won't give you the personal
service you deserve. SkyPoint knows that its customers want a higher level
of support.
Our technical support
staff is hired from qualified applicants who know how to listen to our members'
problems and walk them step by step through a solution. We provide local support
and get to know our members individually. We even help out our members with
software problems on packages we didn't provide. And SkyPoint technical support
is always free. We won't sell our customers Internet access then leave them
hanging - we provide a total Internet solution!
SkyPoint's
Pricing Philosophy
SkyPoint services are
priced honestly - no gimmicks, no cut corners, no hidden costs. While some
services jockey for new business by trying to underprice their competition,
market pundits are predicting the demise of up to half the existing Internet
service providers because of these tactics! In the mean time, the general
service quality has been going down. SkyPoint's pricing is extremely competitive
while allowing us to keep offering the services that make being a SkyPoint
member a joy.
